What’s Covered
Covered- Stitching defects in bags, laptop sleeves, or pouches
- Faulty zippers or closures
- Damage due to craftsmanship
- Material defects impacting product functionality
Our Warranty Commitment
We offer a 1 Year limited warranty on manufacturing defects for selected categories.
What’s Not Covered
Not Covered- Normal wear and tear from regular use
- Color fading or surface scratches due to handling
- Damage from misuse, accidents, or improper care
- Alterations or repairs by unauthorized third parties
How do I raise a warranty claim?
Email your order number, photos of the defect, and a short description to support@fatfatiya.com. Our team will respond within 1–2 business days.
What proof of purchase is required?
A valid order confirmation email or invoice is required. For gifts, share the purchaser’s name and purchase date.
What’s the typical resolution time?
Inspections usually complete in 3–5 business days after we receive clear photos/videos. Approved claims are repaired or replaced as per stock availability.